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Practice Information

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Thank you for choosing the St Helier Dental Surgery as your dental practice. If you are a new patient to our practice, we would like to take this opportunity of welcoming you to the practice. This leaflet tells you about our surgery and the services that we provide. Should you have any further questions, please ask us and we will be pleased to assist you.

Our Facilities

We are a well-established three surgery family practice which has been fully computerised recently. Our ground floor facilities are suitable for disabled patients including those in wheelchairs. All the three rooms have been recently refurbished to a high standard with installation of digital X Rays and other advanced equipment.

Our Ethos

We are proud to provide high quality advanced ethical service including a full range of General, and Advanced Aesthetic and Restorative Dental treatment. We understand the needs of our patients, and ensure your treatment is done in complete confidence by highly skilled dentists, and that you are involved in decisions about your care.

Treatment Available

We provide a full range of General, and Advanced Aesthetic and Restorative Dental treatment. (except orthodontics and sedation) to both NHS and Independent patients. Our Advanced Aesthetic treatment includes teeth straightening and smile makeover using the ‘Six Month Smile’, ‘Invisalign’ or ‘Quick Straight Teeth’, botox, and high quality implants. We also provide advanced restorative treatment to save your teeth where possible.

Our team

Your Dentist

You can express a preference about which dentist you will see. We will make all reasonable efforts to ensure that the request is met, but this may not always be possible It is our policy for each patient to see one dentist on a continuing basis. However, we work as a team and on occasions, you may be required to see one of the other dentists, if your dentist is not available

Our dentists are supported by our committed team of dental nurses and administrative staff who strive to make the journey of our patients smooth and relaxing.

Principal Dentist

Jignesh Patel BDS GDC. 81168

Associate Dentists

Dr Fatima Ali BDS GDC. Number 177788

Zena Al-Ansari BDS GDC. 271538

Mrs Rashmi Adikaram BDS GDC. number 211712

Elma Etemadian BDS GDC. 145625

Hygienist: Cynthia White and May Myat San

Opening hours

We are open during the following times:

Monday 9AM 6PM
Tuesday 9AM 6PM
Wednesday 9AM 7PM
Thursday 9AM 6PM
Friday 9AM 6PM
Saturday 9AM 1PM
Sunday Closed Closed

 

Booking Appointments:

We strive to see our patients within 2 weeks of the initial contact. Most of our patients are offered an appointment within 5 working days.

If you have any disability that you think we need to know about, please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs

Missed Appointments

Missing appointments wastes time and resources which are needed for other patients.  At our practice, we endeavour to manage our appointments system to avoid delays in

appointment times and minimise loss of surgery time through cancellations and failed

appointments. If an appointment is broken or cancelled without 24 hour’s notice, we may be unable to provide you with NHS care in the future. We will of course take any special circumstances into account. Our missed appointments policy is displayed on the notice boards in the waiting areas.

Emergency Appointments

We endeavour to see any patient who may have a dental emergency during our normal opening hours. Should you have a dental emergency outside the normal practice hours please telephone the practice and the answer phone message will give you further information. The London(South) Local Area Team  is responsible for providing out-of-hours emergency cover.

Patient confidentiality

We take patient confidentiality extremely seriously at St Helier Dental Surgery and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission or where required by law. We have a strict confidentiality policy. To see a copy of this policy or if you would like further information regarding your rights to view your patient records please contact please ask at reception.

Methods of payment

We provide a range of ways to pay for your dental care and accept payment in cash, or by any major credit/debit card. Dental work requires laboratory work on majority of occasions and the surgery has to pay towards the laboratory fee. Hence, all payments towards your treatment have to be made at the start of the treatment. However, we can agree, in some cases, to accept payment in stages at every appointment or in full at the end of the treatment.  Where dental implants, crowns, veneers, bridges or dentures are to be provided, we may ask for a deposit in advance

NHS patients have to pay a proportion of their treatment fee according to the charge band appropriate to the complexity of the treatment required. Some NHS patients are entitled to either full or partial exemption from charges. If you think you may qualify, please ask.

Independent patients can either pay in full or avail of the practice finance plan at 0% interest for private treatments with the cost of treatment spread out over 6 months or longer, please ask the reception for details if you wish to avail of this. Finance is subject to availability and satisfactory credit checks.

All Hygienist appointments require a deposit of 20£ at the time of booking.

Complaints procedure and Feedback

We recognise that regular feedback helps us improve our services and immensely value your feedback. You can provide us with your feedback at each visit by completing the NHS Friends and Family test. We will be grateful if you can also provide feedback in the form of a review on Google or NHS Choices website. We strive to maintain a high standard of care and provide our patients with a pleasurable experience but do realise that on some occasions, this might fall short of your expectations. If you are dis satisfied about any aspect of the care or service you have received at the practice please contact Dr Megha Deval in writing (You can also e mail the surgery at smile@sthelierdental.co.uk) and we will be pleased to offer an appointment to learn from your feedback and work towards resolving your concerns. A copy of our complaints policy can be sought from our reception staff.

Violent or Abusive behaviour

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities

Repairs and replacements

Our dental treatment is provided to a very high standard but occasionally treatment may need to be replaced or repairs may need to be undertaken.  Our practice policy is normally to provide repairs or replacements free of charge if the treatment fails within one year.  Please contact us immediately if you experience difficulty with any treatment that we have provided.

Help us to help you

The basis of good oral health is preventing dental disease by, for example, appropriate oral hygiene measures, reducing the frequency of consumption of sugary foods and regular visits to your dentist. The practice has a policy to offer regular review appointments at 6-12 monthly intervals or earlier based on recommendation by your dentist. These review appointments are sent by post/text/e mail. If you change address or telephone number/e mail, please let us know as soon as possible. This helps keep our records up to date and our recall system more efficient From time to time, we may contact you via e mail or texts to inform you about special events or offers, please inform the reception if you do not wish to be contacted by any particular means.

Our contact details

Address: St Helier Dental Surgery
245 St. Helier Avenue,
Morden SM4 6JH

E Mail: reception@sthelierdental.co.uk

www.sthelierdental.co.uk

How to reach us:

The surgery is conveniently located at the junction of St Helier Avenue and Middleton Road

Parking: Plenty of free parking is available in front of the surgery on St Helier Avenue as well as to the side of the surgery on Middleton Road.

Public Transport: There are bus stops less than 5 minutes walk from the surgery with Bus Number 80 and 164 providing easy transport links from Morden tube station and Sutton Town centre.

Please visit our website www.sthelierdental.co.uk for updates about our most recent offers, events and further information about the advanced treatment available.

What People Say…

Zohaib Khan
Zohaib Khan
2020-11-25
Most amazing dental practice I have been to! Very kind and friendly staff as well a highly qualified skilled dentist! Wouldn’t go anywhere else for my teeth! Absolutely love love the results, the dentist here won’t stop until you are 110% satisfied! Excellent service specially Dr zena
Jennifer Di Costanzo
Jennifer Di Costanzo
2020-11-24
Friendly and very kind
Doreen Osei
Doreen Osei
2020-11-21
I have been going to St Helier Dental Surgery for a few years now and my experience has always been a positive one. All the staff are friendly and professional. I recently had the boutique whitening treatment done with Dr Zena and she is one of the nicest people I have ever met. She genuinely cared for me as a person which put me at ease throughout the treatment. It was very uplifting to see how excited she was for the success of my treatment. It is also reassuring to see how the surgery is following government guidelines when it comes to the Covid-19 pandemic. I highly recommend this dental surgery.
Wendy Payne
Wendy Payne
2020-11-19
Saw Zena and Jen this morning. Incredibly happy with the service I was given. And I would highly recommend. 5 stars ladies
ernest boamah
ernest boamah
2020-11-09
Lidia Arion
Lidia Arion
2020-11-03
I'm very grateful to Dr ZENA Al-ansari for referring my daughter for orthodontic treatment. I had their call only few days later,pleasantly surprised due to current situation. Dr Zena is very calm and patient every time we visit the surgery,explaining every step of the treatment. Thank you indeed for being dedicated to your patients! Highly reccomended surgery.
Cristian Barnes
Cristian Barnes
2020-11-02
Chris Mackenzie
Chris Mackenzie
2020-10-28
Very calming and helpful always does the best for me. Dr Zena is very kind and put me at ease. Very clean practice and amazing staff.
Sveta Log
Sveta Log
2020-10-26
Francis Moorghen
Francis Moorghen
2020-10-16
I was very pleased with my treatment. I recommend Dr Zena, she is always amazing and trying her best to help and fit me in and providing best service.

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